Innovative travel company are looking for a bright and resourceful individual to provide essential administrative flight support to the Operations and Client Relationship teams - ensuring all clients have the best possible booking experience.
The role includes:
Taking ownership of aviation tasks within the company
Allocation and group booking management including airline liaison, loading and checking of inventory and name releasing
Checking all information is correct before purchasing flights, ensuring that the budgeted amounts are met
Ensure ticketing deadlines are met
Quote and book bespoke upgrade and deviation requests
Provide timely support and assistance to both the Operations Team and the Client Relationship Team
Respond to schedule changes and disruption
Requirement to act promptly to provide alternative solutions where necessary
General airline correspondence and maintenance of good relationships with airlines
Assist other teams and departments as required
Be part of a team offering support and assistance to the business in the event of a crisis, this may be outside of regular working hours.
Research flight routes and pricing for new programmes when required
Requirements of the role:
Excellent spoken and written English
Undergraduate degree (or equivalent) with preferably one year’s experience in the industry
Knowledge of scheduled airlines and their systems for working with tour operators is an advantage
Good computer literacy; confident with Microsoft Office, particularly Excel
Efficient and quick to learn; bright and articulate on the phone; flexible with proven ability to work to deadlines; comfortable working independently and as part of a small team
Strong ability to multi-task and prioritise, with excellent attention to detail.
An interest in the arts (classical music, art, architecture, archaeology) and travel is an advantage.
Location: Chiswick, London
Salary: £28,000 per annum plus benefits, including 22 days annual leave (plus bank holidays), museum membership, training and development opportunities, pension contribution and travel insurance.
Start date: ASAP
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