Telephony / IT Account Manager
G-Force Communications Ltd is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save our customers time and money. Established in 2005, we have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join our team and help grow the business.
The Role
As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development.
As an Account Manager at G-Force your responsibilities will include:
- Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction.
- Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet).
- Engage clients on Cyber Essentials readiness and promote secure telephony solutions.
- Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity.
- Maintain accurate CRM records and follow up on leads from campaigns and outreach lists.
Requirements
Essential:
- Previous experience working in a B2B outbound role, ideally in Telecoms or IT.
- Confidence in discussing technical products with non-technical clients.
- A proactive mindset with a focus on growth and client success.
- Passionate with excellent rapport skills.
- Good organisational and planning skills.
- Self-motivated with the drive to be successful.
- Excellent verbal and written communication skills.
- Both a professional telephone manner, and comfortable being on the phone / conducting webinars for most of the day.
Desirable:
- Understanding of telephony and connectivity solutions.
- Awareness of Cyber Essentials and its relevance to secure communications.
- Account Manager or outbound sales experience, within a business-to-business setting.
- Experience building and maintaining relationships with clients and suppliers.
Hours:
- Full Time
- Monday to Thursday; 9:00 – 17:30
- Friday; 9:00 – 16:30
Salary will be £25,000 – £30,000 dependent on experience, with quarterly team bonus, uncapped commission, and 20 days holiday rising to 25 plus Bank Holidays.
