Technical Support Engineer

Technical Support Engineer

Peterborough

Permanent 

£30,000- £35,000 (doe) + Benefits

We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.

Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.

This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.

Key Skills & Experience:

• Troubleshoot and resolve user issues; escalating when necessary.


• Collaborate with developers on latest software versions.


• Learn and adapt to each customer’s specific setup.


• Create internal knowledge base (Wiki) articles as needed.


• Experience with helpdesk ticketing systems and customer support.


• Familiarity with SQL and SQL Management Studio.


• Excellent problem-solving skills with a proactive learning mindset.


• Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.


• Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.