You will screen and process self-employed applications, ensuring the right candidates are approved, that there is no bias in your decision-making (conscious or unconscious) and that the Equality Act 2010, The Data Protection Act 2018 and GDPR legislation is always adhered to.
You will keep yourself up to date on the current recruitment process and relevant legislation.
You will respond to emails from candidates and Members in a timely, professional, and helpful manner, ensuring you adhere to the department’s SLAs. You will also make outgoing calls and respond to queries via live chat where necessary.
You will have the ability to work with a wide range of Members, ensuring that they are well communicated with, their queries and concerns are dealt with promptly and that their capabilities are in line with business growth requirements.
The role will involve a large amount of administrational work, where you will update and maintain Member profiles, ensuring accurate and secure handling of Member data.
You may also, on occasion, work on recruitment projects relating to the successful onboarding of self-employed Members required to support our new product launches.
You will have an in-depth knowledge and understanding of the support and agreements relevant to self-employed applicants and Members.
Ad-hoc duties for the Talent and HR Managers

Skills and Knowledge

1-2 years of continuous service in administration or support within a Talent, HR, or Membership function.
CIPD or REC Level 3 or above qualification.
Previous experience in a remote / home working role
Thrive in a high-volume environment, with the ability to multi-task whilst demonstrating both speed and accuracy.
Have a can-do, positive attitude and actively seek ways to stay productive.
Have a passion for excellent service and confidence to build rapport quickly over the phone.
Be highly tech competent and comfortable working with different platforms and systems.
Have excellent administration and data entry skills, with exceptional attention to detail.

Salary Package