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Opportunity: Reactive Repairs Supervisor - Crawley & Surrounding Areas (Temp to Perm)

Location: Crawley, West Sussex and Surrounding Areas (potential travel across the region may be required) Type: Temporary to Permanent Temporary Hourly Rate: £27 per hour (plus company van and fuel card) Permanent Salary (Indicative): Circa £45,000 per annum (negotiable based on skills and experience, plus benefits package to be discussed upon permanent offer)

Are you an experienced and proactive supervisor with a strong background in building maintenance and reactive repairs? Do you excel at leading teams, coordinating works, and ensuring high levels of customer satisfaction? If so, an exciting temporary to permanent opportunity awaits you in Crawley and the surrounding areas.

We are seeking a dedicated and skilled Reactive Repairs Supervisor to initially join us on a temporary basis, with a strong possibility of transitioning to a permanent role. During the temporary period, you will be responsible for the day-to-day supervision and coordination of reactive repairs within residential properties in Crawley and its surrounding areas. This role comes with a company van and fuel card from the outset of the temporary contract, enabling you to effectively manage repairs across the region. Upon successful completion of the temporary period and transition to a permanent contract, the responsibilities and salary will align with the permanent grade for this role, with an indicative salary of around £45,000 per annum.

Key Responsibilities (During Temporary and Permanent Periods):

Directly supervise and provide clear direction to a team of trade operatives and/or multi-skilled operatives.

Effectively allocate, prioritise, and monitor reactive repair requests, ensuring timely and appropriate responses across Crawley and surrounding areas.

Liaise with residents, customer service teams, and other relevant stakeholders to understand repair needs and provide updates.

Schedule and coordinate repair appointments, taking into account resident availability and urgency across the designated region.

Monitor the progress and quality of repairs, ensuring work is completed to a high standard and within agreed timescales.

Troubleshoot repair issues and provide technical guidance to the team, potentially across multiple locations.

Ensure all repair work is carried out in accordance with relevant building regulations, health and safety legislation, and company policies.

Conduct post-completion inspections to ensure the quality of work and customer satisfaction.

Maintain accurate records of all repair works, including job details, materials used, and completion dates.

Act as a key point of contact for residents regarding reactive repairs, handling enquiries and resolving issues effectively.

Promote and maintain a positive and collaborative team environment.

Ensure the health, safety, and welfare of the reactive repairs team and any contractors working on their behalf, potentially across multiple sites.

Contribute to performance monitoring and identify areas for service improvement.

What we are looking for:

Significant experience supervising a team of trade operatives within a building maintenance or reactive repairs environment.

Proven experience coordinating and managing reactive repair works, ideally within a residential setting, across multiple locations would be advantageous.

Strong understanding of building maintenance principles, relevant trades, and associated regulations.

Excellent supervisory, team management, and communication skills.

Strong organisational, prioritisation, and problem-solving abilities.

A strong focus on delivering excellent customer service.

Ability to use IT systems for record-keeping, scheduling, and communication.

A relevant trade qualification (e.g., NVQ Level 3 or equivalent).

Supervisory or team leader qualification (desirable).

Full UK Driving Licence (essential).

The Opportunity:

This is a fantastic temporary to permanent opportunity to join a well-established organisation and play a key role in delivering a vital service to residents in Crawley and its surrounding areas. You will benefit from an immediate company van and fuel card during the temporary period, enabling you to effectively cover the region, with the potential to secure a permanent position with a competitive salary of around £45,000 per annum and a comprehensive benefits package.

To Apply:

If you are a motivated and experienced supervisor looking for a new challenge in Crawley and the surrounding areas with the added benefit of a company van and fuel card from day one and a permanent salary in the region of £45,000, please submit your CV