Student Support Officer
Want to help talented students from under-resourced backgrounds access top universities?
Join an education charity that believes every young person can make the most of education, unlocking their potential and creating a fairer society.
Position: Student Support Officer (internally known as University Access Officer)
Location: Birmingham and The Black Country (this job is based Monday to Thursday in three schools each week and regular travel is required, with home working on Fridays)
Hours: Full-Time, 37.5 hours a week
Contract: Permanent
Salary: £26, 227.50 per annum
Closing Date: Monday 23rd March at midday
Interviews: From Friday 27th March
About the Role
This vacancy is for a University Access Officer to work in three schools in Birmingham and The Black Country. You will work with school staff at all levels, volunteer tutors and coaches, and with the rest of the team to ensure that the delivery of the programmes is optimised.
Role responsibilities include:
- Work directly with students, mentoring in an impactful, professional and safe manner.
- Engage with school staff, your Programme Manager, and students in school to ensure that you have fully enrolled cohorts across all programmes.
- Coordinate the delivery of the programmes across allocated schools, acting as the sole on site representative.
- Assess student progress towards being able to make successful university applications.
- Upload information onto the Salesforce database.
- Work proactively with school staff to ensure their cooperation and timely completion of activities.
- Present at termly school meetings with Senior Management to report on the programmes progress.
- Support the wider team by attending university site visits which take place on occasional Saturdays and weekday evenings (paid time off is provided).
In schools offering tuition and coaching, responsibilities include matching students with volunteer tutors, monitoring attendance for both students and tutors, and improving engagement. The role also involves evaluating tutorial impact, maintaining positive tutor relationships, managing student–tutor communication, and collaborating with the Tuition & Coaching team to address attendance issues and deliver programmes effectively.
You will be provided with regular monthly training so that you can develop your skills and succeed in the role.
About You
Key skills for this role include:
- Demonstrable skills in mentoring groups of students and 1:1.
- Excellent organisation and time management skills, with the ability to deliver multiple programmes and projects at pace and manage administration accurately.
- Able to communicate and influence with impact at all levels.
- Resilient and adaptable.
- Able to work towards and meet deadlines with a problem-solving mindset.
- Able to effectively time manage and actively prioritise.
- Able to work independently, in busy school environments, with an ownership mindset.
- Skilled in building and maintaining excellent relationships with young people and school staff/leaders
- Good sense of attention to detail
- Can demonstrate an ability to take action to keep young people safe and raise concerns.
About the Organisation
Join an organisation whose mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring.
Benefits include:
- 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
- PerkBox and Employee Assistance Programme
- Online Medical assistance
- Interest-free travelcard loans
- Cyclescheme loans
- Paid wellbeing day and 2 paid Volunteering Days
- Employer’s pensions contributions (3%)
- CPD options in line with L&D programme
- Staff Mentoring scheme
As an equal opportunities employer, we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at the organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to the mission.
As a proud to be a Level 1 Disability Confident employer, if you require any reasonable adjustments please contact us.
Please note, if you are selected for appointment to the role, you will be subject to a DBS check.
You also have experience in roles such as Outreach Officer, Widening Participation Officer, Education Programme Officer, Student Mentor & Education Programme Officer, Education Outreach Officer, University Access, Student Access Officer. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
