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A leading global manufacturer within the HVAC and building services sector is seeking an experienced Service Manager to lead and develop their field engineering team while driving operational performance and commercial growth.

The Role

You will take full ownership of the service function, manage a team of engineers and ensure high levels of service delivery, customer satisfaction, and profitability. This role combines technical leadership, team management, and commercial responsibility, with a strong focus on warranty management and refurbishment opportunities.

Key Responsibilities

Lead, manage, and develop a team of field service engineers
Oversee service operations, ensuring efficient allocation of resources and timely issue resolution
Manage warranty claims end-to-end, controlling cost and ensuring compliance
Drive KPI performance (response times, first-time fix rates, customer satisfaction)
Identify and develop refurbishment and service revenue opportunities
Produce operational and financial reports, supporting budgeting and forecasting
Ensure compliance with QHSE, ISO standards, and industry regulations
Provide technical support to engineers and key clients

Requirements