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Service Desk Engineer

Up to £32,000 per annum - DOE

Full Time - Onsite

Location: Leeds – Marshalls Mill, Holbeck

At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments.

About Us

We're a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.

Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust.

Core Role

Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.

As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.

Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.

This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.

Competencies

Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors
Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure
Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
Collaboration and Teamwork - A positive team player and self-starter.

The ideal candidate will have the following experience:

Service Desk: 3+ Years (preferred)
IT Support: 3+ Years (preferred)
Working within a service provider (preferred)

And the below skills:

Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
Experience with Android, iOS, macOS, and Windows (10 and later).
Ability to assemble and replace PC parts.
Strong attention to detail and excellent telephone manner to communicate clearly with clients.

A full job description is included on the application page.

What is on offer: