Service Designer, Transition Lead, ITIL / ITSM

Service Designer / Transition Lead – SC Cleared

3 Month Contract

London (Hybrid)

£425-£450/day (Outside IR35)

Service Designer / Transition Lead needed with active SC Security Clearance.

Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations. 

Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change.

Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract.

Hybrid Working – 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London.

Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client.

Key skills, experience + tasks will include:

• Proven experience in Service Design / Service Transition roles


• Strong understanding of ITIL / ITSM frameworks


• onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval.


• Process flow diagrams and process for each of the ITSM processes (e.g. incident and change management).


• Experience delivering service readiness in large transformation programmes


• Ability to create governance artefacts:  SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)


• Experience with business change, training and adoption.  


• Strong stakeholder management.


• Background in telecoms or large-scale enterprise environments preferred


• SC Security Clearance active is essential for this contract – SC used last 12 months.

Desirable

• Experience with tools such as ServiceNow


• Exposure to Network / Infrastructure services


• Experience working with suppliers and third-party vendors