Service Analyst

Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4

Leeds (Hybrid)

Permanent

£55,000 – £60,000 (DOE)

Service Analyst needed with active SC Security Clearance, managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026.

Hybrid Working – 2/3 days/week remote (WFH), and 2/3 days/week working on-site from the Leeds or London office.

A chance to work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects.

• Experience managing support services projects.


• Support the Service Delivery Manager, reporting, planning and operational oversight.


• Assist with day today service operations, providing cover across all the Service Management practice:  incident, problem, service improvements, service design etc.


• Monitor service KPIs, ensuring services meet performance, quality and compliance standards by communicating in service reviews


• Escalate complex issues appropriately while maintaining ownership including participation in Major Incident


• Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.


• Banking / Financial Services domain experience preferred.


• Must hold active SC Security Clearance used on a project within the past 12 Months.


• Benefits: Salary to £55k-60k (DOE) + Hybrid + 10% Bonus + Pension + 22-25 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan + More.