Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.

You will be responsible for

• Act as primary contact for customers, managing bookings and providing workshop updates.
• Maximise workshop efficiency by scheduling jobs and upselling additional services.
• Process repair authorisations, warranty claims and accurate invoicing.
• Maintain vehicle service records and ensure parts are ordered promptly.
• Conduct pre- and post-service customer communications to ensure satisfaction.
• Keep reception area presentable and comply with all health & safety standards.
• Stay updated on manufacturer requirements and maintain professional standards.

What we are looking for:

• Previously worked as a Service Advisor or in a similar role.
• Ideally have experience working with HGV or light commercial vehicles.
• Basic technical knowledge of commercial vehicles.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Shifts:

• Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
• 1 in 3 Saturday mornings: 7:00am - midday

What’s on offer:

• Competitive salary
• 30 days holiday including bank holidays
• Employer Statutory Pension Scheme
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay - Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.