Senior User Researcher

Snr User Researcher

Leeds (Hybrid)

Permanent

to £65,000 DOE + Benefits

Senior User Researcher needed with strong Government Digital Service (GDS) experience to join a growing User Centred Design (UCD) practice.

Hybrid Working: 2-3 days/week remote (WFH), and 1-2 days/week working on-site in the Leeds office.

Leading UCD projects for clients and applying User Centred Design methods within GDS and Agile environments.

A chance to work with a leading global IT and Digital transformation business delivering UCD solutions for both Government + private sector clients.

Key experience, responsibilities + tasks:

• In-depth experience of conducting User Research and User Centred Design (UCD), and able to translate findings into actionable insights.


• Proficient with Government Digital Service (GDS) standards, assessments + running discoveries to GDS.


• Scoping and delivering UCD components of end-to-end User Research activities across a range of complex client programmes.


• Creating User Research deliverables + executing User Research activities based on client requirements + project needs.


• Articulating project scope + success criteria to diverse audiences through clear communication.


• Supporting clients across all phases of the design process, from ideation through to implementation.


• Strong facilitation skills including in-person / remote workshops, research sessions + meetings.


• Stakeholder Management: ensuring alignment and buy-in, educating stakeholders on UCD approaches and methods, commercial awareness + flagging blockers.


• Applying UCD and Agile expertise to bids for transformation projects, ensuring fit with client requirements and needs.


• Commercial awareness including identifying new opportunities for cross-selling User Research / UCD services that could benefit clients.


• Contributing to UCD strategy + supporting the growth of the UCD community.


• Any experience of NHS Service Standards / Healthcare sector would be an advantage.


• Benefits: Salary to £65k (DOE) + Hybrid Working + Bonus + Pension + 22 days holiday plus BHs (rising to 25 days) + Death in Service + Health Care Plan + More.