Senior Operations Manager

The Opportunity



This is an exciting opportunity for a Senior Operations Manager (Audiovisual) to work for a successful global company based in Surrey. This is a strategic leadership role responsible for overseeing the operational, technical, and commercial aspects of audiovisual service delivery.



This position drives operational excellence, ensures high-quality service standards, and fosters strong customer and supplier relationships. You will lead a team to deliver exceptional audiovisual solutions, maintain compliance with industry standards, and drive business growth through strategic contract management and process optimisation.



Key Responsibilities:-



Strategic Oversight:

Develop and implement operational strategies to enhance service delivery, efficiency, and profitability in audiovisual operations.

Team Leadership:

Lead, mentor, and manage a team of service professionals, fostering a culture of collaboration, accountability, and high performance.

Customer Relationship Management:

Serve as the senior point of contact for key clients, ensuring exceptional service, addressing complex inquiries, and resolving escalated issues.

Contract Management:

Oversee the negotiation, drafting, and execution of high-value customer contracts, ensuring alignment with business objectives and compliance with terms.

Supplier and Vendor Management:

Build and maintain strategic relationships with key suppliers, ensuring optimal terms, quality, and reliability of equipment and services.

Accreditation and Compliance:

Ensure adherence to industry standards and accreditations (e.g., AVIXA, CTS, or similar), driving continuous improvement in compliance processes.

Preventative Maintenance Strategy:

Oversee the development and execution of preventative maintenance programs to ensure equipment reliability and customer satisfaction.

Process Optimisation:

Streamline operational workflows, leveraging technology and best practices to improve efficiency and service quality.

Risk Management:

Oversee the preparation and review of Risk Assessments and Method Statements (RAMS) to ensure safe and compliant project delivery.

Business Development Support:

Collaborate with the CEO and sales teams to identify opportunities for growth, including new service offerings and market expansion.



Based in Surrey, Salary is circa £75k p.a. doe plus benefits



Your skills and experience



Experience:

Minimum of 7 years in the audio-visual industry, with at least 3 years in a senior management or leadership role.

Technical Expertise:

Deep knowledge of audio-visual systems, emerging technologies, and industry standards.

Leadership Skills:

Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment.

Strategic Thinking:

Strong ability to develop and execute operational strategies that align with business goals.

Communication:

Exceptional verbal and written communication skills for engaging with senior stakeholders, clients, and suppliers.

Problem-Solving:

Advanced ability to anticipate challenges, troubleshoot complex issues, and implement effective solutions.

IT Proficiency:

Familiarity with operational management software, CRM systems, and Microsoft Office Suite.

Accreditations Knowledge:

In-depth understanding of relevant industry accreditations (e.g., AVIXA, CTS, or similar) is highly desirable.

Customer Focus:

Strong commitment to delivering exceptional customer experiences and building long-term client relationships.



Key Competencies

• Strategic leadership and decision-making


• Advanced organizational and time management skills


• Team building and cross-functional collaboration


• Proactive problem-solving and critical thinking


• Adaptability in a dynamic, fast-paced environment


• Ability to manage high-pressure situations and urgent client needs

The Organisation



Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital.



The Recruiter



AV Jobs are the UK''s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.