Section 20 Specialist
We are seeking an experienced Section 20 Specialist to lead statutory consultations and ensure full compliance across major works programmes.
Position: Section 20 Specialist
Salary: £35,951 per annum London weighted or £32,188 per annum Regional
Location: London Stratford or Manchester Trafford with hybrid working 20 to 40 percent office based
Hours: 35 hours per week, full time
Contract: Permanent
Closing Date: 25 February 2026
Interview Date: To be confirmed
Early applications are encouraged as the advert may close ahead of the stated date.
About the Role
This is a specialist position within a growing Service Charge team, focused on managing the full Section 20 statutory consultation process. You will take ownership of consultations from start to finish, ensuring all notices, communications and documentation meet legislative requirements.
Key responsibilities include:
- Leading Section 20 statutory consultation processes in line with Landlord and Tenant Act 1985 and Commonhold and Leasehold Reform Act 2002
- Issuing notices, logging follow ups and responding to observations within required timeframes
- Reconciling final major works costs and communicating outcomes to residents within statutory deadlines
- Issuing invoices for works within the 18 month recovery period
- Managing resident queries and providing clear guidance on legal requirements
- Working closely with Homeownership, Technical Services, Procurement, Estate Services, Finance and Service Charge teams
- Identifying non recoverable costs and escalating potential risks
- Maintaining accurate records on internal systems and supporting financial reconciliations
You will play a vital role in protecting income recovery while ensuring residents are fully consulted and informed.
About You
You will bring:
- Experience of Section 20 consultation processes, compliance and service charge administration
- Strong knowledge of leasehold legislation including Landlord and Tenant Act 1985 and Commonhold and Leasehold Reform Act 2002
- Understanding of First tier Tribunal applications relating to dispensation and service charge disputes
- Excellent numerical skills with high levels of accuracy and attention to detail
- Strong communication skills with the ability to engage a wide range of stakeholders
- A logical and methodical approach to problem solving
- Good organisational skills with the ability to manage competing deadlines
- Proficiency in Microsoft Office including Excel, Word and Outlook
Benefits Include
- Excellent pension plan with up to 6% double contribution
- 28 days annual leave plus bank holidays, rising to 31 days with service
- Westfield Health Cash Plan
- Non contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits and Employee Assistance Programme
- And many more
About the Organisation
One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.
People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome.
Other roles you may have experience of could include Service Charge Officer, Leasehold Officer, Major Works Officer, Service Charge Analyst, Homeownership Officer or Compliance Officer.
Apply now to join a growing specialist team where your expertise will make a real difference.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
