Sales Support Specialist (Full-time, Maternity Cover 12 months with possible extension)
Hybrid - 2 to 3 office days in the London Office
Unlock your potential with our client
Our client is a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world's best-known food, beverage, and nutrition brands.
Part of a major international group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation, which have earned them a strong reputation as a trusted industry leader.
Wherever your career is headed, you'll find direction, opportunity, and belonging with them.
What does a Sales Support Specialist role mean at our client?
As their business continues to grow, and their geographical reach widens, their customers' experience of dealing with them is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers.
The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task – all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure.
What's in it for you?
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
What to expect?
- Taking, confirming and inputting customer orders
- Monitoring customers and liaising closely with commercial, logistics and quality departments
- Inputting purchase orders
- Dealing with customer queries and responding in a timely manner
- Sending requested quality documents to customers and liaising with the Quality team when necessary
- Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses
- Sending price quotes to customers, liaising with the Product Management team and collecting necessary information
- Assisting with lead qualification
- Arranging and following up on samples
- Logging opportunities and quotes in the CRM system
- Supporting sales reps with follow-ups on open quotes, opportunities and sample requests
- Updating CRM data to ensure sales reps have accurate and up-to-date information
- Assisting with the preparation of tender documents or contract renewals
- Acting as the first point of contact for internal requests on behalf of the sales team
- Ensuring sales reps are informed of any customer issues, delays or operational changes
- Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
- Monitoring shipments to customers when necessary and ensuring high levels of customer service
- Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts
- Producing reports for senior managers
- Making travel arrangements for senior managers and, as required, for members of the commercial team
- Any other task at manager's discretion
Does this sound like you?
- Fluency in English is essential and an additional European language is highly desirable
- Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, interpersonal, and customer service skills (internal and external).
- Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
- Sound understanding of CRM and/or ERP systems and their functionalities.
- Confident interpreting data and providing actionable insights to support commercial teams.
- Professional, proactive, and results-driven with a strong business acumen.
- Able to work under pressure, meet deadlines, and adapt to an evolving business environment.
- Commitment to customer service (internal and external)
Interested? We would love to hear from you.
Submit your CV by clicking Apply.
