Sales and Customer Support Executive
Are you passionate about supporting Customers and providing the best in Customer Care?
A new opportunity has arisen to join our client’s team as a Sales and Customer Support Executive.
About the Role
As the business continues to grow, our client is looking for a Support Executive to ensure customers are well looked after and to support the MD with the sales/marketing function and with a range of wider business support activities. The role requires excellent communication and interpersonal skills as well as being highly organised with an attention to detail.
This is a full-time position (would consider 4 days per week).
About Our Client – MPLOY:
MPLOY has been operating since 2012 and provides careers advice, work experience and employability services for the education sector across the North of England.
They are passionate about ensuring young people are fully prepared for the future workplace and in making life easier for schools, colleges and employers through their full-service solution.
With over 250 years combined experience in the education, business and commercial worlds they work closely with the education sector, enabling the provision of suitably tailored careers, work experience and employability programmes. Their highly trained team offer a full circle of careers advice and employer engagement, providing a solution that bridges the gap between education and the workforce. They are totally committed to providing the very best customer experience, and their values of INTEGRITY, PASSION and EXCELLENCE underpin everything they do.
They are looking for someone who can demonstrate the following qualities:
- Genuine commitment and passion for supporting customers and providing excellent service.
- Very strong communication and interpersonal skills with a friendly approach.
- Calm, well-organised with an attention to detail.
- Honesty and integrity with a “can do” and positive mindset attitude.
- Strong team player but also able to work independently.
- Quick learner in relation to databases and online platforms.
- Resilient, adaptable and able to juggle changing priorities.
Key Responsibilities:
- Support the Sales function, working closely with the MD to ensure customers are well looked after.
- Support the Marketing function, including liaising with the outsourced marketing company.
- Be Personal Assistant to the MD, supporting in a range of business support activities such as HR administration and diary management.
- Administer and collate customer evaluations from employers, schools, and students.
- Support the delivery of employability events in schools as required, attending a number of these across the year.
Qualifications, Experience, Knowledge and Skills
Essential:
- Good general education to at least NVQ level 4, including English and Mathematics.
- Evidence of Continuous Professional Development.
- Experience of Customer Service and delivering high-quality services.
- Confident with excellent communication and interpersonal skills.
- Strong telephone skills and able to liaise with a wide range of people.
- Ability to think on your feet and be flexible.
- Very strong IT skills and experience using Microsoft Suite, bespoke online platforms.
- Calm and able to make informed decisions quickly and smoothly.
- A "can do" attitude with a hands-on, results-oriented approach.
- Excellent organisational, time management, and analytical skills.
Desirable:
- Sales/Marketing/Business related qualifications.
- Advanced IT and Digital skills, especially in coordinating bespoke online platforms.
- Good knowledge of the education system and how schools/colleges operate.
- Sales/Marketing experience dealing with a wide range of customers.
- Knowledge and experience of Customer Relationship Management (CRM) platforms.
- Experience of working in the education sector.
If you are passionate about supporting Customers and providing the best in Customer Care, then apply for this Sales and Customer Support Executive role today.
