Sales Administrator

Our client is a busy manufacturer looking to recruit a Sales Administrator to support the sales order and shipping processes.  You will collaborate with teams across the business and report directly to the MD.

Main Duties

• Obtain competitive quotations relating to shipment of the customer orders and confirm to the customer cost of transport once goods are ready for despatch.
• Development of existing customer relationships and maintain customer contact details in Baan.
• Complete necessary shipping and export documentation to book the transport either by road/sea or air. Maintain regular training in Transport of Dangerous Goods to support this.
• Liaise with Freight Forwarders to ensure shipments are efficiently controlled.
• Confirm to the Customer in writing when their shipment is ready for despatch and provide the appropriate shipment information.
• Complete sales order processing for customer repairs/returns including quotation, order entry, progressing, shipping and invoicing.
• Liaise with the CEO regarding customer’s sales issues including sales shipped, delivery performance, quality problems etc
• Obtain official and commercial proof of export documentation to support zero rating of VAT on export sales.
• Liaise with the Quality Manager for specification and drawing data packs required by the customer including sending technical data sheets or product brochures.
• Progress and expedite outstanding Customer orders with other departments.
• Maintain a filing system for both open and closed orders.
• Maintain customer price books in conjunction with the CEO
• Obtaining and adherence to export licence conditions
• Provide assistance in general office duties, for example, answering reception phone and directing calls, helping with the daily post

Skills and Experience

• Previous sales admin experience in manufacturing environment where exports/imports are part of the day-to-day operation
• Well organised
• Excellent communicator
• First class customer service skills
• Be able to collaborate with internal departments
• Experience of marine, aerospace, aviation, military an advantage

Salary and Benefits

• £28-32K depending on experience
• Pension
• 25 days holiday plus bank holidays
• On site parking
• Hours 7.30am - 4.00pm Mon-Thurs, 7.30am - 12.30pm Friday