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The Role

This newly created Sales Office Administration Supervisor position will work alongside two existing Sales Order Processing Supervisors, leading a team of three.

You will take responsibility for developing the Administration function, overseeing daily operations and ensuring high standards of performance and customer service. A central focus of the role is managing the customer approval and onboarding process from start to finish — proactively liaising with customers and internal stakeholders, reviewing documentation and keeping applications on track to meet KPIs.

Monday – Friday, 9am–5pm, Ipswich (fully onsite initially).

Key responsibilities include:

Supervising and mentoring the Sales Office Administration team, monitoring performance and supporting development.
Managing the full customer approval and onboarding process.
Reviewing pre-qualification questionnaires and required documentation.
Tracking application progress and maintaining proactive communication.
Overseeing invoicing, credit notes and centralised inbox management.
Producing and analysing departmental reports to drive improvements.

What We’re Looking For

Strong administrative background, with supervisory or team leadership experience preferred.
A confident, articulate communicator who enjoys building relationships, mentoring and developing others.
Excellent attention to detail, with the ability to meet deadlines in a fast-paced environment.
Highly organised and delivery-focused, with strong problem-solving skills.
Proficient in Microsoft Office (Word, Excel, Access) with strong overall computer literacy.

Why Apply?

This is an excellent opportunity to step into a leadership role within a successful, people-focused organisation that values collaboration, development and long-term career progression. If you’re looking for a varied supervisory role where you can genuinely make an impact, this could be your next move.

At Polkadotfrog Recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible. If you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.