RLO

Resident Liaison Officer (RLO)

£32,000 - £36,000 per annum

Social Housing

Full-time | Permanent

Isle of Wight

Resident Liaison Officer (RLO) vacancy based in the Isle of Wight. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success.

The role

• Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in the Isle of Wight


• Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach


• Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties


• Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works


• Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction

Requirements

• Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment – essential  


• Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations


• Experience working within a main contractor environment on live occupied housing sites


• Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously


• Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred)

Package & Benefits

• £32,000 - £36,000 annual salary


• Car allowance

This Resident Liaison Officer (RLO) role based in the Isle of Wight offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately.