RLO

Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both payment options included.

Resident Liaison Officer (RLO) - Social Housing

£22/hr Umbrella or £17/hr PAYE | Brentwood, Essex

Are you a compassionate and proactive communicator with a talent for building relationships? Do you have experience liaising with residents, ideally within social housing or property maintenance? We have an immediate opportunity for a Resident Liaison Officer to join our team in Brentwood, Essex.

You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements, ensuring residents are well-informed, supported, and happy throughout the projects.

What You'll Be Doing

As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include:

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  Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication.

  
  


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  Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations.

  
  


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  Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed.

  
  


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  Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice.

  
  


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  Feedback Collection: Gathering resident feedback on works and services to help us continuously improve.

  
  


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  Documentation: Maintaining accurate records of all resident interactions and communications.

  
  


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  Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective.

  
  

What We're Looking For

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  Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction.

  
  


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  Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach.

  
  


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  Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism.

  
  


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  Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently.

  
  


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  Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle.

  
  


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  Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided.

  
  

What We Offer

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  Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct), depending on your preferred payment method.

  
  


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  Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents.

  
  


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  Local Focus: Work primarily within the Brentwood, Essex area.

  
  


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  Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction.

  
  

Ready to be the vital link between our projects and our residents in Brentwood? Apply now!