Resident Liasion Officer

Job description:

We are seeking an experienced and people-focused Resident Liaison Officer (RLO) to join our team. This is a key site-based role, acting as the link between construction teams, local residents, clients, and community stakeholders.

You’ll play a vital role in managing relationships, resolving concerns, and ensuring projects deliver meaningful social value while minimising disruption to the local community.

Key Responsibilities

Stakeholder & Resident Engagement

• Act as the main point of contact between the site team, residents, community groups, and clients


• Build and maintain positive relationships with local communities


• Respond professionally to resident enquiries, concerns, and complaints

Community Relations

• Organise and attend community meetings, events, and workshops


• Work closely with local authorities and community organisations


• Promote transparency and positive communication throughout the project lifecycle

Resident Support

• Keep residents informed of construction activity, timelines, and disruptions


• Produce monthly newsletters and project updates


• Work with site teams to implement mitigation measures for noise, dust, access, etc.

Conflict Resolution

• Mediate and resolve disputes fairly and professionally


• Log, track, and follow up on all resident issues and complaints


• Support site teams with effective communication strategies

Social Value & S106

• Champion social value and S106 commitments on site


• Coordinate community initiatives, employment opportunities, apprenticeships, and school engagement


• Organise community-focused events and projects


• Track and report social value outcomes to stakeholders

Skills & Experience Required

• Previous experience as a Resident Liaison Officer, Community Liaison Officer, or similar role


• Construction, regeneration, or housing sector experience preferred


• Strong communication and interpersonal skills


• Confident handling complaints and conflict resolution


• Knowledge of social value and S106 commitments


• Highly organised with strong attention to detail


• Ability to work independently and as part of a team

Send cvs to[email removed]