Repairs Contracts Manager

Repairs Contracts Manager

About the Role:

Our client is seeking an experienced and highly motivated repairs and maintenance Contract Manager or similar role, within the Social Housing Sector, to join their team. You will be responsible for the successful management of all aspects of their repairs and maintenance contracts, ensuring the highest levels of customer satisfaction are attained consistently.

Key Responsibilities:

Contract Management:

  • Manage all aspects of the contract, including performance monitoring, issue resolution, and contract variations.
  • Lead and mentor a team of Contract Administrators, ensuring their effective performance and professional development.
  • Ensure that all staff/contractors adhere to agreed service levels, quality standards, and Health and Safety regulations.
  • Conduct regular contract reviews and performance assessments.
  • Develop and implement robust contract management processes and procedures.

Service Delivery:

  • Monitor and analyse key performance indicators (KPIs) related to repairs and maintenance service delivery.
  • Work closely with residents and internal stakeholders to ensure their needs are met.
  • Ensure that all repairs and maintenance work is carried out efficiently and cost-effectively.
  • Monitor and control contract costs to ensure they are within budget.
  • Prepare and manage budgets for repairs and maintenance services.
  • Track and reconcile invoices from contractors.
  • Ensure that all contractors comply with all relevant Health and Safety regulations.
  • Conduct regular Health and Safety inspections and audits.
  • Investigate and report any Health and Safety incidents.

Essential Skills and Experience:

  • Proven experience in managing repairs and maintenance contracts within the Social Housing Sector.
  • Strong understanding of relevant legislation, regulations, and best practices.
  • Excellent negotiation and communication skills, both written and verbal.
  • Proven ability to build and maintain strong relationships with contractors, residents, and internal stakeholders.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and time management skills.
  • Experience in managing budgets and financial reporting.
  • Experience in leading and mentoring a team.
  • Proficiency in Microsoft Office Suite.
  • Relevant professional qualifications (e.g., NEBOSH, IOSH) are desirable.

Personal Attributes:

  • Results-oriented with a strong focus on customer service.
  • Proactive and able to work independently and as part of a team.
  • Excellent attention to detail and accuracy.
  • Ability to work under pressure and meet deadlines.
  • Passionate about improving the lives of residents in social housing.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • The opportunity to make a real difference to the lives of residents in social housing.

Our client is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Advertiser
Get Staffed Online Recruitment
Reference
ESS-5155-20
Employer
Get-Staffed
Network Category
Contract Type
Industry Sector
Location
Town
London
Salary and benefits
£40000.00 - £50000.00 Per Annum
View Employer