Quality & Services Manager | £40,000 | Maidstone
Are you passionate about customer experience, quality systems, and compliance in a medical or decontamination environment? Do you thrive in a people-centric role with lots of autonomy?
If so, this Quality & Services Manager opportunity could be your next move…
THE BASICS:
This is not your standard back-office QA job. You will report directly to the General Manager, and you’ll lead site-level Quality Management Systems (QMS) and customer relationship management, acting as a key conduit between your employer and its key partners.
You’ll ensure regulatory compliance (ISO 13485, UK MDR), customer satisfaction, and continuous improvement in service delivery and decontamination quality.
You’ll work with 4 key customers, all with high expectations and a shared mission to deliver world-class work.
WHAT YOU’LL BRING:
Experience in a decontamination, medical devices, or healthcare quality environment, ideally with knowledge of ISO 13485, UK Medical Device Regulations & QMS best practices, and confidence in managing external client relationships and internal teams.
If you have excellent data reporting, audit, and continuous improvement skills, mixed with energy, commitment, and a people-first attitude to work with a high-performing, quality-driven team, then this role will be for you.
RESPONSIBILITIES:
We are looking for a manager who can maintain and evolve the QMS, keeping the department ‘inspection-ready’. If you can analyse service performance and report outcomes, lead service meetings with customers to align expectations and performance, and help to train staff on compliance, QMS, and customer requirements, we’d like to hear from you
Individuals who can support operations to deliver service excellence and continuous improvement, whilst championing health & safety, risk management, and regulatory obligations will be sought after.
INTERVIEW PROCESS:
There will be 1 face-to-face interview with your line manager, followed by 1 presentation for a small group (no more than 3).
LOCATION & HOURS:
Maidstone – Monday to Friday, full-time, office-based
WHAT’S IN IT FOR YOU?
The salary is c. £40,000, and the opportunity to work in a critical role in a mission-led business improving patient outcomes. If you are looking for the chance to make a real difference to vital services through quality & compliance, with autonomy, ownership, and visibility at the heart of healthcare delivery, then this is for you.
There is potential for progression too.
IN CONCLUSION:
This is more than a checklist compliance role, it's for someone who cares deeply about quality, enjoys leading relationships, and wants to drive standards in a regulated environment.
If you're ready to own the quality & service agenda for one of the UK’s leading support providers, then get in touch ASAP!
Contact the Jonothan Bosworth team for more insight.
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