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We’re looking for proactive and solutions-focused individuals to join the People Team on a temporary basis, supporting key operational and membership processes during the completion of implementation of new automated systems. You’ll work closely with the Head of Operations to ensure the smooth and consistent delivery of essential tasks during this transitional period. We’re looking for individuals who bring professionalism, initiative, and excellent communication skills. You’ll need to be organised, comfortable with tech, and confident in your own abilities, willing and able to use your own initiative and happy to work without direct supervision.

Main Duties

Health & Safety Coordination - Collect and submit Health and Safety reporting data for external consultant. Maintain up-to-date documentation and escalate risks or issues as needed.
Right to Work Checks - Arrange and track in-person Right to Work checks in line with legal and internal compliance. Liaise with internal stakeholders and Members to ensure accurate and timely completion. Upload data for digital Right to Work checks to be completed.
Process Management - Coordinate processes for Member no-shows and short-notice cancellations. Communicate clearly with affected Members, escalating where necessary and following internal procedures.
Complaints & Queries - Handle Member complaints and queries in a professional, empathetic, and efficient manner—primarily by phone, email and live chat.
Resolve issues where possible and escalate to relevant teams when needed, always ensuring follow-up and closure.
Help to build out AI knowledge base of frequently asked questions

Skills and Knowledge

Excellent administrative and data entry skills
Confident dealing with customers on the phone, email and live chat and handling a range of issues
Detail-oriented, organised, and able to manage multiple tasks
Positive, self-motivated, and happy working independently in a fast-paced environment
Experience in HR, health and safety, compliance, or membership-based admin would be an advantage
You must also have at least two years of remote working experience, with a professional home office setup

Salary and Benefits

Important Note: For the first month paid training will be Wednesday to Friday, 10:00am – 2:30pm
Following the training period, the working patterns will be:
- Role 1: Tuesday to Saturday, 9:00am – 1:30pm (22.5 hours)
- Role 2: Sunday to Thursday, 1:30pm – 6:00pm (22.5 hours)
£13.25 per hour
Fully Remote Work