Operations Manager – Commercial Laundry
Location: Thatcham
Hours: Monday to Friday, 7am – 4pm
Salary: £27,000 – £30,000 per annum (DOE)
Start Date: ASAP
About Our Client
Our client is a dynamic and fast-paced commercial laundry facility, renowned for high-quality service and a diverse, hard-working team. As they head into their busy summer season, they are looking for an experienced and proactive Operations Manager to join them and lead from the front.
Why Work with Our Client
With our client, you're more than just a number — you are part of a family. They genuinely care about their staff, which is why you’ll find the little extras here, from free ice creams in the summer to singing along with the radio. Yes, laundry is hard work, but they believe in creating a positive, supportive, and fun environment where people feel valued while getting the job done together. If you're looking for a place where your contribution matters and your wellbeing is just as important as performance, then this could be the right fit for you.
The Role
Reporting directly to the Operations Director, you’ll be responsible for the smooth and efficient day-to-day running of the laundry. From leading a diverse team to maintaining service standards, optimising workflows and driving improvements — your impact will be felt across the business.
This is not a sit-behind-a-desk role. It’s hands-on, fast-paced, and requires someone with strong leadership instincts, excellent multitasking ability, and confidence to take ownership.
Key Responsibilities
Operational Oversight:
- Manage daily laundry operations from intake to dispatch.
- Lead morning team meetings to review performance, communicate goals, and resolve issues.
- Track and deliver daily KPIs across the production line.
- Ensure health, safety, and compliance across all areas.
- Drive efficiency through process improvements.
Team Leadership:
- Lead and inspire a diverse team.
- Train, develop and assess staff performance regularly.
- Schedule teams effectively to meet workload and budget.
- Step in early (from 6am) if a Team Leader is absent.
Quality & Customer Service:
- Assist in providing contact for regular clients and ensure their needs are met (daily enquiries and handing over of messages of queries).
- Oversee new client layout – receive stock in, check you have full requirements delivered and dispatch info to the production team.
Inventory & Equipment:
- Maintain client stock levels and ensure that you have sufficient stock to replace any client linen that you are removing.
Finance & Reporting:
- Produce the daily driver reports.
- Produce production floor reports and ensure they are being used throughout all production sections.
- Collate daily client dispatch notes.
- Aid with Health and Safety checks.
Who They’re Looking For:
- Proven operations or team management experience (Laundry experience = a bonus!).
- A confident leader who can motivate and communicate effectively across language barriers.
- A multitasker who thrives in a fast-paced environment.
- Someone who takes initiative, stays calm under pressure, and enjoys problem-solving.
- Competent with Microsoft Office and operational reporting tools.
Working Environment & Perks:
- 28 days holiday (incl. bank holidays)
- Company pension
- Free onsite parking
- Free refreshments (tea, coffee, juice, canned drinks, and even ice creams in the summer!)
- No weekends or bank holiday work (unless urgently required)
Ready to Step Up?
This is an ideal opportunity to make a real impact in a growing business. If you’ve got what it takes to lead, adapt, and deliver, our client would love to hear from you.
Interviews available immediately for the right candidates.
Apply now, complete a short assessment and help drive the success of the company through their peak summer season and beyond!
