Operations Manager

 My client is looking for a Head of Operations.You will be  leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. 

Key Responsibilities 

• Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes 


• Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives 


• Ensure compliance with company policies and procedures 


• Analyse data and provide insights and recommendations to support decision making 


• Foster a positive and collaborative working environment, promoting professional growth and development among team members 


• Lead and manage a team, providing guidance, support and development opportunities 


• Foster a collaborative and high-performance culture, promoting accountability and continuous improvement 


• Ensure administrative processes are efficient, compliant and supportive of operational objectives 


• Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy 


• Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement 


• Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client 


• Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs 


• Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades 

You must have: 

• Proven experience in the above duties 


• A minimum of 2 years' experience in managerial role within the social housing sector to include local authorities and property services  


• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams 


• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines 

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