Network Controller – Light Rail
Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary From: £36,501 to £41,153 per annum + Excellent Benefits!
Contract: Full time, permanent
Benefits: MML Salary Sacrifice Pension, 25 Days Annual Leave & Free travel on Tram & NX Bus for you and your partner
West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region.
We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!
With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.
We are now recruiting for a Network Controller who will join our bustling Operations Department!
In this role you will be reporting to the Network Manager and will proactively monitor the MML tram network to ensure a safe, reliable and efficient operation at all hours of duty.
In addition to this, as a Network Controller you will be responsible for:
- Supporting MML in its objective in offering a safe, reliable and efficient tram service along with an excellent customer service to the public.
- Controlling operational response to incidents.
- Controlling incidents on the network and give instructions to restore service as soon as possible in a safe manner.
- Starting to implement the service regulation by measuring headway.
- Carrying out all electrical switching and emergency isolations as required.
- Proactively monitor CCTV across the network.
- Providing clear and consistent communications and instructions to deliver the best service in normal conditions and in case of disruptions.
- Working closely with customer services to deliver correct and precise information.
- Providing correct and precise information to passengers via PID’s in the absence of customer service team.
- Providing excellent communication in relation to the service (by radio or phone).
- Ensuring all information gathered for the control log is accurate and of the required standard.
- Providing timely service update as required.
- Liaising with the Emergency Services.
- Providing clear and detailed reports, as and when required.
- Reporting faults identified on the network in a timely manner.
- Utilising Office 365 and SharePoint on a regular basis.
- Utilising Agility, SmartTram and SCADA.
- Utilising CCTV and recording equipment.
- All mobile controller duties including speed checks, incident supervision (on site).
To be successful in this role, you must possess:
- Network, operations and customer service expertise.
- A resilient attitude is paramount to manage different stakeholders needs both internal and external in regard to service disruptions.
- Relevant operational experience within MML.
- A full UK driving licence is required for the role.
- Current tram driving competency.
Personal Attributes that would be desirable for this role:
- Able to manage priorities effectively with enough flexibility to respond to changing needs and requirements.
- Able to give and receive feedback effectively.
- Ability to develop and sustain relationships as all levels.
It is essential to undertake a drug and alcohol test, in line with current company procedures and policy to be successful in this position.
Start your career journey with us today!
West Midlands Metro is the place to be if you're passionate about growth, sustainability, and making a difference in your community. Click on “APPLY” today!
