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Job Reference: /ES/04-09/1294/11/RP

Job Title: National Support Team Administrator

Location: Ipswich

Salary: Competitive

Hours per week: Monday to Friday - 08:30 - 17:00 - 37.5 hours per week

Business Overview

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.

Job Overview

We are currently recruiting for a National Support Team Administrator to join our passionate and driven team based at our head office in Ipswich.

The Business Administrator will work with colleagues and clients to provide business and performance insight through use of data analysis, visualizations and reporting. You will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.

You’ll also be producing and developing visually appealing dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel Spreadsheets, our Smartsheet and Power BI platforms.

Key Responsibilities:

Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI’s at risk.
Produce monthly invoicing for specific clients to our finance team.
Own and update platform pages to ensure all contract information is up to date and accurate.
Maintaining client Power BI raw data to produce the relevant client reporting.
Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
Reporting on KPI’s to account managers and National Support Manager.

About You:

Applicants must have the right to work in the UK
You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
Strong IT skills including MS Office 365 and Excel are important to succeed in this role. Experience in BI software such as Microsoft Power BI would be beneficial but we are happy to provide training.

Benefits

Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f