Learning & Development Officer
Location: Wednesbury Depot
Salary: £37,499 per annum + Excellent Benefits!
ContractType: Permanent, Full-Time
Benefits: Free Travel on Trams & NX Buses (for you and your partner) + MML Pension + 23 Days Holiday (plus Bank Holidays)
Help shape the future of tram engineering in the West Midlands!
At Midland Metro Ltd, we’re powering the future of sustainable transport in the West Midlands and we’re growing!
As our network expands into Dudley and beyond, we’re investing in a smarter, more responsive, and more reliable tram fleet. That’s where you come in!
Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.
We are now recruiting for a Learning & Development Officer, you’ll play a pivotal role in delivering our people strategy.
This is a hands-on role where you’ll design, deliver, and support a variety of training, coaching, and development programmes across the full employee lifecycle.
You’ll work closely with colleagues across all levels of MML, identifying learning needs and creating engaging solutions that build capability, support operational excellence, and help our people reach their potential.
This role is ideal for someone with an operations background and experience in mentoring, coaching, or training, who is passionate about people development and progression.
In addition to this, as our Learning & Development Officer:
- Delivering a range of engaging learning and development interventions, including coaching, mentoring, and blended training programmes.
- Supporting the design, delivery, and rollout of operational and management development programmes in line with business needs and regulatory requirements.
- Delivering management development modules to team leaders and managers across the organisation.
- Coordinating and supporting the induction process, systems training, and operational training in line with National Occupational Standards (NOS) and Rail Regulations.
- Working with external suppliers to ensure high-quality, cost-effective training delivery.
- Evaluating training data and competence frameworks to drive continuous improvement.
- Providing one-to-one and group coaching to support employee performance and team development.
- Ensuring all learning content is current, fit-for-purpose, and aligned with business priorities.
- Contributing ideas and improvements to L&D initiatives, supporting a culture of continuous development.
To be successful in this role, you must possess:
- Experienced in mentoring, coaching, or delivering training.
- Knowledgeable in operations (Operations Management and Driver experience desirable).
- An excellent communicator with strong interpersonal and presentation skills.
- Organised, self-motivated, and able to prioritise in a fast-paced environment.
- Empathetic, approachable, and passionate about helping others grow.
- Flexible and adaptable, with the ability to work evenings and nights when required.
- Qualifications & Experience
It is essential that you have:
- Proven experience as a mentor, coach, or trainer.
- Good knowledge of operations within a light rail or similar environment.
- Minimum GCSEs in Maths and English (Grade C or above).
- Strong understanding of the training cycle and learning delivery.
It would be great if you had:
- NVQ Level 3 in Training/Assessor qualification, HND or Degree.
- Experience within a light rail organisation.
Whether you're looking to take the next step in your maintenance career or bring your experience into a fast-paced, dynamic environment this is your chance to grow with us!
Apply now to help us keep the West Midlands moving.
