Labour Resource Co-Ordinator

LABOUR RESOURCE CO-ORDINATOR

COMPANY OVERVIEW

Our client was established in 1994 and provides M&E Maintenance nationwide to the commercial & industrial sectors, plus specialist services in Retail and Water Hygiene 24 hours a day, 7 days a week, 365 days a year.  The company now has strategic offices and Service Centres throughout the length & breadth of the UK and is committed to innovation in delivering FM.

JOB SPEC

As a Labour Resource Co-ordinator, you will play a key role in ensuring the smooth and efficient coordination of in-house labour management and helpdesk operations. You will be responsible for liaising with clients, coordinating in-house engineering visits, and ensuring all tasks are completed in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

KEY RESPONSIBILITIES

Coordinate and schedule inhouse engineering labour visits

Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.

Checking and verifying engineers, report sheets and timecards on a daily basis.

Manage and update CAFM (Computer-Aided Facilities Management) systems

Respond to client queries and provide excellent customer service

Ensure compliance with SLAs and KPIs

Accurately record and process data using Microsoft Word and Excel

Work efficiently in a fast-paced environment, prioritizing tasks effectively

ESSENTIAL REQUIREMENTS

Excellent communication and numeracy skills

Proficiency in Microsoft Word and Excel and excellent systems awareness

Strong time management and organizational skills

High attention to detail and accuracy

Outstanding customer service skills

Ambitious and eager to learn quickly

Experience working in a very fast-paced environment

PREFERED SKILLS & EXPERIENCE

Knowledge of CAFM systems

Experience in coordinating engineering teams.

Previous experience in a similar role (preferably in facilities or service industries)

FM Helpdesk experience

Ability to work to strict SLAs & KPIs

Ability to prioritize and multitask effectively

TRAINING & SALARY

Full Training & Support – A structured induction and training program, including a buddy system with an experienced Technical support to help you settle in.

Inclusive & Supportive Environment – The organisation is committed to equality, diversity, and creating a positive workplace.

Employee Assistance and Wellbeing - Health & Financial wellbeing for Employees & their Families , GP Online.

Salary expectations £26,500 - £28,000 based on relevant experience 

If you are interested in this role please contact Rachel on 07710 594067 or[email removed]

Advertiser
Project Start
Reference
4757/2025
Employer
Project Start
Network Category
Contract Type
Industry Sector
Town
Blantyre
Salary and benefits
£26000.00 - £28000.00 Per Annum
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