IT Support Technician
Location: Ringwood, Hampshire, + Hybrid Home Working
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week full time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.
This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional paid leave (dependent on company performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
About Our Client – Trusted Technology Partnership
Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Their core services are support-desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.
