IT Helpdesk Technician

IT Helpdesk Technician

Derby

Permanent

£27,000 Base + Benefits

IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby.

This is a permanent, full-time position working on site from the company's head office in Derby. Start ASAP ideally in March/April 2026.

Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware.

Key skills, experience + duties will include:

• Providing remote IT Helpdesk Support to customers by phone, email + chat.


• Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions.


• Liaising with suppliers to manage stock, managing shipping, dispatch + logistics.


• Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred.


• Experience of EPOS systems + related hardware is advantageous but not essential.


• Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative.


• Out of Hours support on a team rota basis (typically 1 week in 5).


• Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More!