My client a large Tier 1 Maintenance Contractor are looking for an I.T Facilities Assistant, you’ll play a key role in maintaining the performance, stability, and usability of all I.T and ICT systems across our business. From hardware installations to software support, user onboarding to systems troubleshooting – no two days will be the same.
You’ll provide both 1st and 2nd line technical support, working closely with the I.T Facilities Officers and supporting both internal staff and external clients across multiple locations.
?? Key Responsibilities:
Provide 1st & 2nd line technical support (Email, Phone, Remote & Deskside)
Diagnose and resolve hardware, software, and network issues
Set up and configure desktops, laptops, printers, mobile devices, and workstations
Manage Active Directory, Office 365, MDM solutions, and CRM/Service Management Systems
Assist with rollouts of updates, new technology, and mobilisation projects
Maintain technical documentation and provide end-user training
Support I.T-led strategies to improve efficiency across the company
Build office furniture and ensure workstation setup meets compliance standards
?? What We’re Looking For:
A practical, hands-on mindset with great attention to detail
Previous experience in an I.T support or service desk role
Excellent communication skills – able to explain tech clearly to both experts and non-experts
Strong problem-solving abilities and a customer-first approach
Familiar with Microsoft Windows 10/11, Server 2012/2016+, Office 365
Experience with Active Directory, Azure, and antivirus/cybersecurity tools
Confident using hand tools and small power tools
Ability to multitask under pressure while maintaining service levels
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