ICTS ROLE PROFILE
Role Title
Internal Product Manager
Department
IT
Hours
40 hours per week
Location
London - Tavistock House HQ
ICTS is recognised as a leading supplier of security and related services in some of the most demanding and high-profile environments throughout the country. One of our primary assets is our ability to adapt and evolve to meet the challenges of an everchanging business.
At ICTS we seek to identify the most promising individuals and provide the resources and opportunities needed to maximise individual potential. In both recruiting and developing in this way our management teams demonstrate in-depth commitment to the goals and operating philosophy of ICTS, ensuring that our management experience and market-specific security skills remain the most important competitive strengths.
We are looking for a motivated and experienced Internal Product Manager to join our team. The successful applicant will be responsible for the identification, development, and management of the software products that support our existing and new business. They will oversee the execution of the product development process while collaborating with our IT team, external suppliers, and internal stakeholders
Principal Accountabilities
• Develop and implement product strategies consistent with the company vision.
• Develop and maintain an understanding of relevant products, market, and competition.
• Lead the implementation of new tools and system enhancements.
• Ensure internal systems align with business goals and compliance standards.
• Identify areas for growth and create strategic product line roadmaps to help drive adoption of the products and differentiating features
• Collect and analyse feedback from stakeholders and other teams to shape requirements, features and products
• Build and develop strong relationships with all areas of the business to include all HQ departments, Operational Management and Senior Leadership teams
• Analyse potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
• Work with development teams, stakeholders and 3rd parties to create test plans
• Manage agile product development process from project management point of view
• Manage integrations through to completion whether they be with internal or external systems
• Identify and act on opportunities to improve and update software and systems whilst developing and implementing IT policy and best practice guides for the organisation and conducting regular system audits
• Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.
• Serve as an in-house expert for our products and become the go-to person for all functional issues • Define and manage timeframes for products including system updates, upgrades, migrations and outages
• Develop, create and present training packages and product documentation for new and updated systems
Qualifications and Experience
• Proven ability to manage multiple projects simultaneously.
• Familiarity with ERP, CRM, and HRIS systems.
• Experience of SharePoint and Microsoft 365 builds and integration.
• 2+ years of experience in product or systems management.
Person Specification
• Strong understanding of enterprise software and internal workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset with strong problem-solving skills.
• Ability to translate business needs into technical requirements
• Five years’ checkable history and references
• To pass a criminal records check (CRC) to the required standards
Benefits
• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Program
• Cycle to Work Scheme
Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
