Individual Giving and Legacy Administrator
We are looking for a compassionate and detail-oriented Individual Giving and Legacy Administrator to join our supportive and committed team at Heart of Kent Hospice.
This is an exciting opportunity to make a real difference by supporting the success of our fundraising programmes and helping us build lasting relationships with our generous donors.
Position: Individual Giving and Legacy Administrator
Location: Hybrid – Aylesford, Maidstone (minimum 3 days per week in the office)
Salary: £31,035 per annum
Hours: Full time, 37.5 hours per week (some evening and weekend work required)
Contract: Permanent
Closing Date: Sunday 31st August 2025
The Role
You will play a crucial role in supporting all aspects of our Individual Giving income streams, including In Memory, Regular Giving, Lottery and especially Legacy Administration from start to finish.
As a first point of contact for donors and their families, you will provide empathetic, professional and timely support—administering legacy gifts, managing sensitive correspondence, and ensuring accurate financial and legal oversight.
You will:
- Manage all legacy notifications from initial contact to closure, ensuring accurate case records
- Communicate with solicitors, executors, and next of kin with sensitivity and professionalism
- Maintain a robust audit trail for all income and work closely with Finance for reconciliations
- Champion high standards of supporter care, sending acknowledgements and managing stewardship journeys
- Help deliver lottery and other individual giving campaigns, including prize processing and reporting
- Ensure all work is carried out in compliance with GDPR, fundraising best practices and relevant legal obligations
If you are a confident, compassionate communicator with experience in fundraising administration, and want to contribute meaningfully to a values-driven charity, we would love to hear from you.
About You
We are seeking someone who is proactive, meticulous and deeply committed to excellent supporter care.
You will have:
- Direct experience in fundraising, individual giving and/or legacy administration
- Strong administration skills and experience in a charity or fundraising setting
- Hands-on CRM/database experience (Raiser’s Edge preferred)
- Experience handling sensitive information and working in line with GDPR
- Excellent attention to detail and ability to manage multiple priorities
- Knowledge of legacy fundraising and understanding of gifts in wills
- High level of empathy, patience, and professionalism in written and verbal communication
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to work both independently and as part of a team
Benefits Include:
- Contributory pension scheme (with NHS continuation option if eligible)
- Life assurance (2x salary)
- Employee assistance programme
- 27 days annual leave, rising to 33 days with service
- Flexible/hybrid working (minimum 3 days per week in the office)
- Ongoing training, development, and support
- Warm and friendly team culture with a strong focus on wellbeing
- Opportunity to make a real impact in your community
About the Organisation
Heart of Kent Hospice is a compassionate charity that provides expert, free care and support to adults facing terminal illness, as well as their families and carers. Every day we help people live as well as they can for the time they have left, wherever they choose to be at home, in hospital, or at the hospice.
Our values are compassion, integrity, respect and teamwork and guides everything we do. Join us in helping provide comfort, dignity and care to those who need it most. We are committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer.
PLEASE NOTE: All applicants must complete our application form in full. A Standard DBS check will be required upon appointment.
Other roles you may have experience of could include Fundraising Administrator, Legacy Officer, Supporter Care Executive, Individual Giving Assistant, Fundraising Support Officer, Donor Stewardship Officer, Legacy Giving Coordinator, Gifts in Wills Officer, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
