Head of People Operations
Location: Manchester
Contract Type: Full-time, Permanent
Hours: 37.5 per week
Salary: £55,000 – £65,000, dependent on experience
Our client is brave, bold and inclusive.
Our client does things differently. They are on a mission to develop the next generation of talent who are ready to make an impact in the world. Now, they are looking for a highly experienced and strategic Head of People Operations to join their People and lead the delivery of first-class HR operations across the entire employee lifecycle.
The Role
As Head of People Operations, you’ll be responsible for leading a dedicated team across HR Business Partnering, Payroll, Recruitment, and Administration. Reporting to the Chief of People and Place, you will ensure legal compliance, operational excellence, and alignment with our client’s strategic goals.
You’ll champion efficient, compliant, and people-focused processes, supporting everything from onboarding to employee relations, while driving change and continuous improvement across HR systems, policy, and performance culture.
What You’ll Do:
- Lead, develop, and inspire the People Operations team, ensuring best-in-class service delivery.
- Oversee policy development and ensure compliance with employment legislation.
- Provide strategic support on complex employee relations matters and organisational change.
- Manage payroll operations and reward processes to ensure accuracy and compliance.
- Use people data and systems to deliver insight and guide strategic decision-making.
- Foster a culture of collaboration, inclusion, innovation, and high performance.
What They’re Looking For:
- CIPD Level 7 or equivalent experience.
- Significant experience in a senior HR role with a strong understanding of employment law and payroll operations.
- Proven ability to manage complex employee relations cases with legal risk awareness.
- Strong leadership skills and experience managing a multi-disciplinary HR team.
- A high degree of integrity, with exceptional interpersonal, organisational, and analytical skills.
- Familiarity with HR systems and data analytics, with a passion for innovation and improvement.
- A values-led, collaborative approach with a genuine commitment to staff experience and wellbeing.
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