An opportunity has arisen for the Head of Aftersales to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions.
As a Head of Aftersales, you will take overall responsibility for aftersales performance across multiple sites, overseeing service and parts operations while driving efficiency, profitability, and exceptional customer experience.
This full-time role offers salary range of £60,000 - £70,000 and benefits.
You will be responsible for:
- Leading service and parts operations across several locations.
- Maximising workshop efficiency, productivity, and utilisation.
- Managing parts inventory and stock performance.
- Ensuring compliance with manufacturer standards and KPIs.
- Delivering outstanding customer experience.
- Leading, coaching, and developing Aftersales Managers and their teams.
- Implementing continuous improvement initiatives within the aftersales department.
- Supporting marketing activity to promote aftersales services.
What we are looking for:
- Previously worked as Head of Aftersales, Aftersales Director, Group Aftersales Manager, Senior Aftersales Manager, Aftersales Manager or in similar role.
- Leadership experience in aftersales within the automotive industry.
- Background working with manufacturer standards and targets.
- Knowledge of workshops, service, and parts operations.
- Track record of driving performance and operational efficiency.
What's on offer:
- Competitive salary
- Company car
- Pension scheme
- 30 days holiday, increasing with service
- Manufacturer training and development opportunities
- Health, wellbeing, and shopping membership
- Staff discounts and recognition schemes
- Long service awards and celebration events
- Inclusive company culture with career progression opportunities
Apply now for this fantastic Head of Aftersales opportunity to make a real impact across multiple sites.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
