About Cera
Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes.
Cera’s proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% of falls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses to deliver timely preventative care in the community.
Cera delivers 2 million home healthcare visits a month. At each visit, Cera uses its pioneering technology to collect data on how our population is ageing, building one of the world’s largest tech-powered home healthcare datasets.
About the role
We are seeking a dynamic, passionate, and results-driven Complex Care Growth and Mobilisation Manager to join our Complex Care team. In this pivotal role, you will be instrumental in expanding Cera's specialist complex care services by identifying, developing, and winning new care packages. You will focus on fostering strong, productive relationships with NHS Integrated Care Boards (ICBs), Local Authorities (LAs), case managers, and private clients to help drive our growth
This role is ideal for an experienced professional who thrives on building strategic partnerships and who is adept at overseeing the mobilisation of new complex/nurse-led services. We expect this person to be willing to travel.
Responsibilities
Proactively source and secure new complex nurse or therapy-led packages from initial opportunity identification through to successful negotiation and agreement, focusing on individualised care solutions.
Oversee and project manage the mobilisation of new care packages, working closely with internal operational, clinical, recruitment, and technology teams to ensure a seamless and effective service start-up.
Strategically identify and cultivate strong relationships with key decision-makers and influencers within NHS Integrated Care Boards (ICBs), Local Authorities (LAs), Continuing Healthcare (CHC) teams, and case management services to generate new care package referrals.
Develop and execute targeted regional business development plans
Maintain an accurate and up-to-date business pipeline, providing regular reports on activities, secured packages, and market intelligence to senior leadership.
Collaborate with marketing teams to develop targeted outreach materials that support relationship development and package acquisition.
Collaborate with our internal Tender/bid team
Qualifications and Skills
Proven and demonstrable experience in a business development team for a complex care-at-home company or team
Extensive experience and success in fostering and managing relationships with NHS ICBs/CCGs, Local Authorities, and case managers, leading to the award of new care packages.
A strong existing network of relevant contacts within a particular geographical area is highly advantageous.
Commercially astute with a demonstrable track record of achieving targets for new business and care package acquisition.
Excellent communication, presentation, and negotiation skills, particularly in the context of securing service agreements.
Strong project management and organisational skills, with experience in mobilising healthcare services.
Willingness to travel as required for the role.
A full UK driving licence
General Company Responsibilities
Equality, Diversity and Inclusion (EDI): Employees are expected to promote and uphold the organisation’s commitment to equality, diversity, and inclusion by fostering a respectful and inclusive working environment.
Health and Safety: Employees must ensure compliance with health and safety regulations and organisational policies, and take responsibility for their personal safety and the safety of others.
Training and Development: Employees must engage in all relevant Company mandatory training, workshops, and learning opportunities.
Policies and Procedures: Employees must adhere to all organisational policies and procedures.
