Our client operates the city's waterfront event campus – the interconnected M&S Bank Arena and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services.
They are currently seeking an experienced Front of House Manager to join their dynamic team. This is a pivotal, hands-on operational role, responsible for ensuring all visitors receive outstanding customer service while maintaining a safe and secure environment during events.
Company Benefits
They are an award-winning, world-class venue where their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include:
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 27 Qualified Mental Health First Aiders on site.
About the Role
As one of our client’s lead Operational Managers, you will oversee a range of high-profile events across their venue portfolio. You’ll play a vital role in delivering world-class experiences for their guests – from global conferences and exhibitions to major entertainment and sporting events.
Essential Experience
Applicants will have proven experience in event or operational management, within a large-scale events venue, specifically in the conference, exhibition and/or entertainment sectors. This experience is essential.
Key Skills and Attributes
They are looking for someone who can demonstrate:
- A passion for delivering exceptional customer service
- Strong multitasking ability in a high-pressure environment
- Excellent communication skills with a diverse audience
- Confidence in problem-solving and quick decision-making
- A proactive approach to continuous improvement
Additional Requirements
This is a fully operational role with a schedule driven by our client’s events calendar. Flexibility is essential – including availability to work evenings, weekends and overnight shifts. The role operates on an annualised hours contract.
If you are an enthusiastic, committed professional ready to contribute to their continued success, they would love to hear from you.
Join our client and be part of something extraordinary.
Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: 21 May 2025
Interview Date: Late May 2025
Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan - last year they contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – in the grounds of their campus, they have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
Equality, Diversity & Inclusion
Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
