Field Service Management Analyst

As a Field Management Analyst, you will work collaboratively across departments, taking on the responsibility of developing potential solutions and technical configurations, and driving the implementation of decisions that enhance service business processes.

Key Responsibilities
Document and map Service business processes.
Analyse Service business needs and identify business problems.
Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
Perform SQL report writing as needed.
Create and conduct FSM system training.

Experience
Bachelor's degree in engineering, business or a related field.
Two to three years of experience in an analytical role supporting a Service operation.
Experience with Field Service Management systems.
SQL report writing experience.