As a Customer Success Specialist at our client, your primary responsibility will be to provide continuous support to ensure customer satisfaction with the software system.
Whether you are a recent graduate looking to kickstart your career or someone considering a career change, they are looking for candidates who are enthusiastic about learning and growing within a well-established organisation. If you are passionate about customer service and would like to make a positive impact on the Care sector, they encourage you to apply.
The Job Role:
- Conduct online tutorials to assist customers in maximising their user experience.
- Maintain accurate customer records in Salesforce to ensure efficient communication and support.
- Focus on customer engagement and communicate the benefits of their software consistently.
- Creatively and effectively resolve customer queries to ensure customer satisfaction.
- Collaborate with colleagues to meet performance metrics and stay informed about industry trends.
What They’re Seeking in a Candidate:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in Salesforce or willingness to learn.
- Ability to work collaboratively in a team environment.
- Prior experience in the Care sector or customer support is a plus.
This is a hybrid role – onsite in our client’s Monmouth office for three days a week, with the flexibility to work remotely for the remaining two days.
The annual salary is £25,000 plus the following benefits:
- Nest Pension
- Vitality Health Insurance, once probation is complete – Option to add dependents at your own cost
- Perkbox App benefits from day one
- 29 days of annual leave, increasing with length of service
- Length of service rewards at 1, 3, 5, 10 years
- Employee Assistance Programme
- 3 Give Back days a year to support your favoured charity
- 2 Upskilling days a year
