Customer Service Representative – Spider is advertising on behalf of Seven Logistics who are recruiting a Customer Service Representative to join their team in Felixstowe, Suffolk in this full-time, permanent position.
Company benefits include:
- Competitive Salary:£26,436.80 - £35,000 per annum depending on experience
- Holiday: 20 days (including bank holidays), increasing to 25 with length of service
- Additional: Birthday day off after probation, Life assurance from day one, Pension enrolment after 3 months, Free 24-hour Employee Assistance Programme, Free health & wellbeing subscription, Dress for your day policy, Free parking
About the role:
The Customer Service Representative will be the first point of contact for customers, working within a busy and fast-paced traffic office environment. You will be responsible for supporting daily operations by handling customer queries, coordinating administrative and transport-related processes, and working closely with operations and accounts teams to ensure a smooth service. Working hours are 40 hours per week between 07:30 and 17:30 on a rota basis, Monday to Friday.
Duties and Responsibilities include:
- Responding to customer enquiries and providing support
- Preparing, checking and processing invoices and handling related queries
- Inputting delivery notes and reviewing landing times
- Chasing PODs, releases, and outstanding shipping information
- Pricing jobs using tariffs or email quotations and processing confirmed quotes
- Liaising with operations and accounts to resolve day-to-day issues
- Carrying out general administrative duties as required
About you:
As a Customer Service Representative, you will have current experience working in customer services within a busy traffic office environment. You will have excellent interpersonal skills, both written and verbal, with strong attention to detail and problem-solving abilities. You will be self-motivated with the ability to work independently as well as part of a team, and you will be comfortable working in a fast-paced environment. Strong organisational skills and proficiency in Microsoft applications are essential.
About Seven Logistics:
Seven Logistics is a forward-thinking company that has prided itself on service and reputation since its inception in 1997. The business offers a supportive working environment with opportunities for progression through sister companies and a strong focus on employee wellbeing and development.
If you have the relevant skills and experience for the Customer Service Representative position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.
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No recruitment agencies, please
Additional keywords: Customer Service Adviser, Customer Service Representative, Traffic Office, Logistics Administrator, Transport Administration, Freight Administration, Shipping Coordinator, Customer Support, Logistics Customer Service, Felixstowe Jobs.
This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on behalf of our client. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
