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Customer Services & Operations Coordinator (All Products) - This leading Greek importer and distributor of the finest Greek food and wine is looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London.

They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience.

If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.

About them:

They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:

Producers – the foundation of everything we do
Excellence – In our products and services
Respect – Fair treatment of producers, customers and the team
Creativity – Encourage new ideas and fun
Sustainability – Taking responsible for our impact on the planet

Fantastic company benefits include:

Competitive Salary:£30,000 - £32,000 per annum
Holiday: 25 days holiday (plus January 1, December 25, 26)
Company pension scheme
Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company

About the role:

The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.

Key responsibilities:

Customer contact and order intake
Order processing and fulfilment
Delivery issues, complaints and credits
Product shortages and substitutions
Delivery schedules and customer communications
Sampling and product information support
New customer onboarding

Ideally the successful candidate will:

Be self-motivated, energetic, resilient and well organised
Learn and apply that knowledge quickly
Work closely within the small Sales team
Be solution focused, adapt to changing priorities and complete tasks professionally and according to deadlines.
Have a genuine passion for quality food and the hospitality sector
Excellent English written and verbal communication skills are a must.
At least 3 years’ relevant experience within an SME in the UK.

Experience of any of the following will be useful but not essential:

Food, Drinks, or FMCG sector
Working in/with Greece

Location: Bermondsey, London (5-minute walk from Bermondsey tube station)

Hours

While Training for the role the hours will be Monday – Friday 8:30 – 17:30

Thereafter the hours will alternate weekly between the hours above and those below:

Sunday 14:30 – 17:30 (from home)
Monday – Wednesday 8:30 – 17:30
Thursday 8:30 – 18:30
Friday 8:30 – 13:00

Please note, Candidates must be authorised to work in the UK

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Customer Service, Logistics, Operations, Coordinator, Food and Drink, Greek Produce, Inventory Management, Order Processing, Customer Liaison, Retail, Wholesale, Entry-Level Position

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