Join Our Team as a Customer Service Administrator at Our New Royal Tunbridge Wells Clinic!
Monday to Friday, 3:00 PM to 8:00 PM | 25 hours per week
Are you someone who excels in a customer-focused environment? Do you have a natural ability to communicate and a background in administration? If you’re passionate about providing exceptional service and enjoy working in a collaborative team, we want to hear from you!
We are looking for a friendly and professional Customer Service Administrator to join our team at the new Royal Tunbridge Wells Clinic. In this role, your excellent communication skills—whether face-to-face or over the phone—will be essential in creating a positive experience for our patients and visitors.
Key Responsibilities:
As a Customer Service Administrator, you will:
- Warmly welcome patients and visitors, guiding them to the right departments.
- Manage telephone and email inquiries with professionalism and efficiency.
- Handle patient correspondence while adhering to service quality standards and GDPR regulations.
- Schedule and manage patient appointments, ensuring accurate records are maintained.
What We're Looking For:
Essential:
- Previous experience in high-end hospitality or an administrative role.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency in IT, including Microsoft Word and Excel.
Desirable:
- Experience working as an administrator in a clinical setting.
Benefits of Working at KIMS Hospital:
At KIMS, we believe our people are our greatest asset. That’s why we offer a comprehensive benefits package to support your emotional, financial, and physical well-being, including:
- Competitive salary
- Free staff parking
- Pension scheme
- Private health insurance
- 33 days of annual leave (plus extra time off for your birthday)
- Life assurance
- Annual flu vaccination
- Free eye tests
- Flexible working options and annualized hours contracts
- Relocation packages available
How to Apply:
If you’re ready to make a real difference and use your customer service and administrative skills in a dynamic environment, we encourage you to apply today!
For any queries about the role, feel free to contact Diane on 01622 237634 or via email at recruitment@kims.org.uk.
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check
