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IMMEDIATE START

Do you have experience in supporting customers with problems and complaints and enjoy supporting them through to resolution? – If so this role maybe for you.

With training, you’ll be responsible for a caseload of complaints, taking ownership and managing through to resolution, working within company policy frameworks and Ombudsman requirements for complaint handling.

You’ll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to customers and creatively finding ways to put things right.

You’ll need to be able to manage a caseload, be organised, good at record keeping, driven to meet performance targets, whilst meeting quality assurance measures on all written responses.

Skills and Experience

Previous experience in complaints handling, ideally with some knowledge of the housing sector.
Confident communication skills, both verbally and in writing.
You’ll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional.
Ability to work in the fast-paced environment, you’ll need to have excellent time management and prioritising skills and enjoy being busy.
Experience in a customer focused /customer facing role, preferably within a complaints team

Working Hours