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Are you organised, client-focused, and enjoy working in a fast-paced environment? Our client is a growing Prop-Tech company providing property professionals — including estate agents, online agents, property managers, social housing providers, and landlords — with outsourced property services such as viewings, inspections, and reporting. We’re looking for a Customer Operations Co-Ordinator to support our operations team with the day-to-day processing of appointments, ensuring that every client interaction runs smoothly.

Key Responsibilities

Proactively manage and fulfil urgent and high-priority appointments, ensuring minimal cancellations or delays
Take ownership of key client accounts, ensuring all bookings are delivered in line with agreed service levels
Conduct high-volume outbound calls to secure attendance or rearrange appointments
Handle inbound calls, live chat and emails, resolving queries and confirming bookings efficiently
Work collaboratively across all appointment types (including weekends/bank holidays) to maintain service delivery
Maintain accurate records and provide clear end-of-shift handovers
Ensure all work is compliant with company policies, procedures and relevant legislation (e.g. GDPR)
Identify and escalate issues, contributing to continuous improvement of processes and systems
Support the wider team with ad-hoc tasks and maintain high performance against KPIs

Skills & Experience

Minimum of 2 years in a client-facing admin or coordination role handling data entry, client communication, and time-sensitive tasks.
Passionate about delivering excellent service and building rapport quickly.
Strong written and verbal English skills.
Exceptional attention to detail and organisational skills.
Self-motivated and able to work independently.
Positive, can-do attitude with ability to multi-task in a high-volume environment.
Previous experience in a remote or hybrid role is advantageous.
Must have own laptop with a working camera.

Salary and Information