Customer Helpdesk Administrator

Drive your career forward with ECM! Apply today for the Customer Helpdesk Administrator and be part of our dynamic team.

Salary: £25,500 - £26,500 per annum
Location: Carlisle Airport, CA6 4NW
Job Type: Full - Time, Permanent
Hours: 40 hours, Monday to Friday

About Us:

ECM (Vehicle Delivery Services) Ltd is one of the UK’s most dynamic transport companies, specialising in the nationwide movement of new and used vehicles via car transporter. With a fleet of over 500 transporters, we are part of the Constellation Automotive Group, which includes leading brands such as We Buy Any Car, Cinch, and British Car Auctions.

At ECM, we believe our people are the heart of our success. Since 1979, we’ve built a reputation for customer satisfaction and have become a globally recognised leader in Finished Vehicle Logistics. Our commitment to our employees is reflected in our low turnover rate, excellent pay, and continuous investment in their development.

Our Administration Team at Carlisle are looking for an experienced Customer Helpdesk Administrator to join the team and support the daily admin function of the team.

Customer Helpdesk Administrator - The Role:

This is an administration role with a difference as you will be working with a fast paced and successful Administration Department to ensure that all administration is dealt with quickly, efficiently and accurately.

If you are looking for a new challenge and want to join a welcoming team, we would like to hear from you today.

Customer Helpdesk Administrator   - Key Responsibilities:

- Administration tasks within our busy Dealer Helpdesk Team including answering calls from dealers, customers and colleagues

- Helping with customer and dealer queries via telephone and email

- Providing accurate delivery estimates for vehicle deliveries

- Supporting customers with copies of documents including proof of delivery

- Arranging for vehicles to be collected and liaising with our traffic / logistics team

- Working with other Transport companies to ensure efficient transportation of vehicles

- Supporting with some of our key customers such as Toyota GB and Mercedes

- Ensuring that customer information is processed and stored punctually and securely

- Other normal administration functions such as, filing and scanning

Customer Helpdesk Administrator   – You:

- Previous experience as an Administrator

- Excellent organisational and multitasking skills

- Strong communication and interpersonal skills

- Good knowledge of Microsoft Office particularly Excel and Word (Training will be provided)

- Ability to work independently and as part of a team

Customer Helpdesk Administrator   - Benefits:

- Competitive salary

- Pension scheme

- 28 days’ annual leave including Bank Holidays

- Flexi time

- Access to an Employee Assistance Programme

- Cycle to Work Scheme

- Health and Wellbeing Portal

- Discounts and Cash back at major retailer

- Company uniform

If you bring your talent and ambition to ECM, you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to both our and your future.

Application Process:

If you're successful, we'll conduct the relevant pre-employment checks, including references, right to work verification, driving licence checks, and health assessments if applicable. Some roles may require additional checks.

We’re committed to equal opportunities for all and provide an inclusive, accessible recruitment process. If you need documents in a different format or additional support, please get in touch.

Click ‘Apply’ now to this Customer Helpdesk Administrator opportunity to start your journey with us!