Customer Experience Executive

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Customer Experience Executive – Residential Property Developer

Location: Uxbridge, Middlesex (Office-based)

Sector: Customer Services / Real Estate

The Opportunity:

We’re working with a high-performing residential and mixed-use property developer that’s delivering exceptional communities across Greater London. Backed by a leading international property group, this award-winning business is known for its strong focus on design, sustainability, and customer service excellence.

They’re now looking for a Customer Experience Executive to join their Sales Support team. If you have a passion for delivering outstanding service and want to be part of a growing, purpose-led company in the property development sector, this could be your next great move.

About the Role:

Reporting to the Head of Customer Experience, you’ll manage the customer journey from the moment of reservation through to post-handover support. Your mission? To ensure a smooth, positive experience that drives satisfaction, loyalty, and referrals.

Key Responsibilities Include:

Overseeing the full customer journey, ensuring every touchpoint meets the highest standards.

Proactively managing customer expectations and addressing queries.

Acting as a key liaison between customers and internal teams including Sales, Site, and Aftercare.

Promoting consistent, clear communication to keep customers informed at every step.

Gathering feedback to help enhance processes and improve the overall customer experience.

Supporting initiatives to drive customer satisfaction and Net Promoter Scores (NPS).

Coordinating post-handover support and resolving any aftercare issues effectively.

Ideal Candidate Profile:

Strong empathy and communication skills – you're naturally customer-focused.

Detail-oriented, organised, and confident managing time-sensitive processes.

Comfortable handling customer interactions via phone, email, and messaging apps.

Familiar with housebuilding or property development processes (preferred).

A collaborative team player with a proactive mindset.

What’s On Offer:

A competitive salary package and a suite of core and lifestyle benefits, including:

25 days holiday + bank holidays (plus trading scheme & long-service days)

Group Pension Scheme & Life Insurance

Bupa Dental Cover & Employee Assistance Programme

Virtual GP access

Salary sacrifice scheme for electric vehicles

Cycle to Work, gym membership discounts, health cash plan

Perks and retail discounts via Perkpal

Tech Scheme & Payroll Giving options

The Culture:

This is a forward-thinking, people-first employer that values inclusivity, wellbeing, and professional growth. You’ll be joining a business that actively supports diversity, offers a welcoming work environment, and genuinely invests in its people.

Eligibility:

Applicants must have the right to work in the UK. Visa sponsorship is not available for this role.