Customer Experience Advisor

Customer Experience Adviser required for a permanent role in the Sunderland area.  This is with a construction business and the purpose of the role is to liaise between the site team and residents.  This is within a social housing setting and it is key to ensure the impact of refurbishment works is kept to a minimum by understanding residents’ needs and circumstances whilst providing a high level of customer service at all times.



The Role

Ensure a high level of customer service is delivered.

Undertake Visits to customers in their homes to monitor works and address customer concerns or issues to avoid escalation.

Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence

Assist the site manager in all activities in which effects customer experience.

Assist residents in making choices, collating agreed information and maintaining  accurate records

Prepare and report weekly/ monthly information as required by Customer Care Manager

Working hours Monday to Thursday 8am-4.30pm Friday 8am-3.30pm



Experience & Qualifications

Good IT skills



Personal Skills:

Being able to “multi task”

Effective listening skills

Excellent communication skills  written & face to face 

Attention to detail 

Excellent time management skills 

Good planning and organisational skills

Professional behaviour at all times 

Pro-active and forward thinking

?Ability to work on own initiative but also as a member of a team



This role is initially based is to cover the North East with sites from Berwick to Teesside.



Remuneration

This role comes with an attractive salary of up to £24,000 plus a car allowance of £4,000.



This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.



By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.