Contact Centre Team Manager

Contact Centre Team Manager

Blackburn

£30,000 – £45,000 per annum plus £10,000 bonus

Our client is looking for a high-impact Contact Centre Team Manager to lead an outbound calling team of around 20 Advisors within a fast-paced, high-energy contact centre in the North West. This role is for a true people leader, someone who leads from the front, coaches relentlessly, and acts as the heartbeat of the floor, driving performance while developing and inspiring their team.

The Role:

• Lead, motivate and coach a team of circa 20 Outbound Contact Centre Advisors.
• Be a visible, hands-on leader who sets standards and drives results.
• Use strong coaching to improve performance, capability and engagement.
• Manage KPIs while maintaining a positive, high-energy team culture.
• Identify and develop talent, supporting internal progression.

About You:

• Proven experience managing a team in a contact centre environment.
• Strong coaching and people-development skills.
• High energy, resilient and confident leading in a fast-paced setting.
• Comfortable leading from the front and holding teams to account.

Why Join:

• Contact centre of around 100 people with a fantastic energy and culture.
• A business that genuinely invests in its people.
• Clear progression opportunities for ambitious leaders.